Category Archives: Customer service
What Would Someone Who Dislikes You Write in a Reference Letter?
The Guernsey Literary and Potato Peel Pie Society is a delightful novel, written entirely as a series of letters exchanged between Juliet Ashton and her new friends in Guernsey, immediately following World War II. When Julia introduces herself to the… more >
6 Reasons I’m Glad I Canceled My Newspaper Subscription
I am a news junkie. Reading the daily newspaper borders on an addiction for me.
Two years ago, I did the unthinkable (at least, in my mind). I canceled my subscription to the home-delivered print edition of my daily paper. Instead, I subscribed to the online versions of several newspapers.
As a freelance journalist myself, I felt as if I was somehow betraying my profession by canceling my subscription. But I must admit that opting out was one of the best decisions I’ve made. I now have an extra hour in my day to do things that are, frankly, more important than reading the paper…
Facebook Case Study: How One Restaurant Owner Creatively Builds His Following
“I’m not very social,” confesses David Jones, owner of the Blazing Onion Burger Company. “But when it comes to my business, I’m an extrovert.” A year ago, Jones created a personal Facebook account and began following “the big guys” —… more >
6 Guidelines for Great Customer Service
It’s easy to rant about poor customer service. But today, I want to shine the spotlight on several companies that have recently given me exceptional customer service: Dream Dinners My 17-year-old son and I got up early Saturday morning and… more >
Help Me Solve My Credit Card Conundrum
I stopped by my local florist to place an order. Whipped out my American Express card to pay. The clerk put my card on the counter, stared me in the eye, and asked, “Can you pay with cash or check?… more >
Sports Authority Needs to Honor Its Coupons, Even if it Costs Them a Penny
A new Sports Authority opened in our area. To celebrate their grand opening, they sent us a “Spend $100, get $25 off” coupon. Our sons are embarking on basketball and wrestling season and needed new shoes and equipment, so my… more >
Do You Answer Your Cell During Face-to-Face Meetings With Others? (Poll)
During meetings with clients, I turn the ringer on my cell phone off so I can devote my full attention to my client. Inevitably, my client receives one (or more) calls during our meeting, which they almost always answer. I… more >
The Garlic Pizza Mystery
“Did you just order a couple of pizzas from Garlic Jim’s?” “Noooo… why do you ask?” “The caller ID on my cell phone shows that Garlic Jim’s called, so I thought you might have ordered some.” My husband, sleuth that… more >
Why Stellar Customer Service is Critical to Business Success
This post started as a response to comments posted on the previous article, The iPod touch Limited Warranty Debacle. But it got lengthy, so I’m turning it into a follow-up article. Seemingly small things, such as the ability to exchange… more >
The iPod touch Limited Warranty Debacle
My husband and I are members of a dying breed of parents; we don’t give our kids everything they ask for just because they beg us incessantly or whine, “But all my friends have one.” So when our almost-17-year-old decided… more >
