Category Archives: Customer service
Press Release from Mrs. Meyer’s Clean Day Earned My Attention — and My Business
I somehow ended up on the mailing list of every PR agency in the United States. And several in Great Britain. And India.
Usually, I instantly delete the myriad of sales pitches I receive daily. But a press release from Mrs. Meyer’s Clean Day caught my attention. It opened with the irresistible phrase:
“We’d love to send you a sample.”
Not one to resist free samples — especially when they’re scented candles from one of my favorite companies — I bit.
A few days later, my samples arrived, as promised. I’ve been enjoying the scents of my limited-edition holiday candle tins in Iowa Pine and Orange Clove “flavors.” read more >
What Would Someone Who Dislikes You Write in a Reference Letter?
The Guernsey Literary and Potato Peel Pie Society is a delightful novel, written entirely as a series of letters exchanged between Juliet Ashton and her new friends in Guernsey, immediately following World War II. When Julia introduces herself to the… read more >
6 Guidelines for Great Customer Service
It’s easy to rant about poor customer service. But today, I want to shine the spotlight on several companies that have recently given me exceptional customer service: Dream Dinners My 17-year-old son and I got up early Saturday morning and… read more >
Help Me Solve My Credit Card Conundrum
I stopped by my local florist to place an order. Whipped out my American Express card to pay. The clerk put my card on the counter, stared me in the eye, and asked, “Can you pay with cash or check?… read more >
Sports Authority Needs to Honor Its Coupons, Even if it Costs Them a Penny
A new Sports Authority opened in our area. To celebrate their grand opening, they sent us a “Spend $100, get $25 off” coupon. Our sons are embarking on basketball and wrestling season and needed new shoes and equipment, so my… read more >
Do You Answer Your Cell During Face-to-Face Meetings With Others? (Poll)
During meetings with clients, I turn the ringer on my cell phone off so I can devote my full attention to my client. Inevitably, my client receives one (or more) calls during our meeting, which they almost always answer. I… read more >
The Garlic Pizza Mystery
“Did you just order a couple of pizzas from Garlic Jim’s?” “Noooo… why do you ask?” “The caller ID on my cell phone shows that Garlic Jim’s called, so I thought you might have ordered some.” My husband, sleuth that… read more >
Why Stellar Customer Service is Critical to Business Success
This post started as a response to comments posted on the previous article, The iPod touch Limited Warranty Debacle. But it got lengthy, so I’m turning it into a follow-up article. Seemingly small things, such as the ability to exchange… read more >
