Category Archives: Customer service

The good, the bad, and the ugly. We profile the gamut of customer service experiences in hopes that our readers will use what they’re learning to improve their customer service practices.

How to Show Clients You Appreciate Them

I spent 45 minutes on the phone with a customer service representative from one of our vendors. The rep did a terrific job; he listened patiently to my questions, showed me how to troubleshoot my problem, and removed a monthly surcharge that I didn’t need to be paying (that last one really made me happy).

He followed up our phone conversation with an email that referred me to several excellent tutorials on their website.

After this happy experience, I was feeling the love, so I posted a two-sentence rave about the vendor on the Blogging Bistro Facebook page. Of course, I linked to the vendor’s Facebook page so they could bask in the warm fuzzies. (I think that’s a mixed metaphor, but who cares?)   read more >

Posted in Customer service, Featured, Marketing No Comments

Andrea Sharaf Joins Blogging Bistro Team

I’d like to welcome Andrea Sharaf to the Blogging Bistro team.

Andrea is a freelance writer and editor based in San Francisco, CA. She studied English at Biola University and Oxford University, and she recently earned a certifcate in editing from the UC Berkeley Extension.

Andrea loves helping others communicate their ideas through words. In her spare time, Andrea enjoys trying new recipes, burying her head in a good book, and exploring San Francisco.   read more >

Posted in Customer service 8 Comments

150 Ways to Contact Facebook (plus Twitter, LinkedIn, Pinterest, Google, YouTube and Instagram)

Anyone who’s attempted to reach Facebook’s Customer Service knows that it’s rather challenging to find and speak with someone at Facebook who can help you solve your problem.

Unless, of course, your problem is ad-related — people who spend money on Facebook do get a response!

Imagine my delight when I found Kristi Hines’s extensive list of ways to contact Facebook. Now, when someone calls me and I can’t solve their problem, I refer them to Kristi’s list. Thank you, Kristi!

Read on for the full list of links.   read more >

Posted in Customer service, Facebook, LinkedIn, Pinterest, Social Networking, Video No Comments

Press Release from Mrs. Meyer’s Clean Day Earned My Attention — and My Business

I somehow ended up on the mailing list of every PR agency in the United States. And several in Great Britain. And India.

Usually, I instantly delete the myriad of sales pitches I receive daily. But a press release from Mrs. Meyer’s Clean Day caught my attention. It opened with the irresistible phrase:

“We’d love to send you a sample.”

Not one to resist free samples — especially when they’re scented candles from one of my favorite companies — I bit.

A few days later, my samples arrived, as promised. I’ve been enjoying the scents of my limited-edition holiday candle tins in Iowa Pine and Orange Clove “flavors.”   read more >

Posted in Customer service, Marketing No Comments

What Would Someone Who Dislikes You Write in a Reference Letter?

The Guernsey Literary and Potato Peel Pie Society is a delightful novel, written entirely as a series of letters exchanged between Juliet Ashton and her new friends in Guernsey, immediately following World War II. When Julia introduces herself to the…   read more >

Posted in Branding, Customer service 4 Comments

6 Reasons I’m Glad I Canceled My Newspaper Subscription

I am a news junkie. Reading the daily newspaper borders on an addiction for me.

Two years ago, I did the unthinkable (at least, in my mind). I canceled my subscription to the home-delivered print edition of my daily paper. Instead, I subscribed to the online versions of several newspapers.

As a freelance journalist myself, I felt as if I was somehow betraying my profession by canceling my subscription. But I must admit that opting out was one of the best decisions I’ve made.  I now have an extra hour in my day to do things that are, frankly, more important than reading the paper…

  read more >

Posted in Customer service 4 Comments

Facebook Case Study: How One Restaurant Owner Creatively Builds His Following

“I’m not very social,” confesses David Jones, owner of the Blazing Onion Burger Company. “But when it comes to my business, I’m an extrovert.” A year ago, Jones created a personal Facebook account and began following “the big guys” —…   read more >

Posted in Customer service, Facebook, Marketing 1 Comment

6 Guidelines for Great Customer Service

It’s easy to rant about poor customer service. But today, I want to shine the spotlight on several companies that have recently given me exceptional customer service: Dream Dinners My 17-year-old son and I got up early Saturday morning and…   read more >

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Help Me Solve My Credit Card Conundrum

I stopped by my local florist to place an order. Whipped out my American Express card to pay. The clerk put my card on the counter, stared me in the eye, and asked, “Can you pay with cash or check?…   read more >

Posted in Customer service 17 Comments